Eat. Tweet. Sleep. Repeat. At MRY we practice what we preach.
We had our final #TheNewMRY launch party in ATL, and it was #remarkable! The photos are up on our Facebook page - http://t.co/ip1lbUsxzV
Soak up the sun and let loose – the Summer has (un)officially begun! Make it a #remarkable Memorial Day weekend! http://t.co/vlqkC0yUfY
Soak up the sun, jump in the pool, and let loose – the Summer has (un)officially begun! How are you making this a #remarkable Memorial Day weekend?
Share your weekend pictures by tweeting @MRY with the hashtag #HowWeDo, or shooting an email to Social@MRY.com to add to our community album series!
Google is constantly fine-tuning its algorithm, often using an animal name to mark a major update - Panda and Penguin are two examples of Google’s most recent and major changes for how they rank relevant content within search results.
Each iteration has thrilled or angered legions of webmasters everywhere, depending on how the update has affected their search traffic – traffic goes up and everyone is happy, but if traffic goes down, sound the alarm.
But Google is not concerned with how your website is going to rank; they simply want to provide the best results within their engine, and this includes Universal Search Results.
One facet of search algorithm updates that I always look forward to is Image Search, and I predict that Google will be investing heavily into Image results based on the trends in the last couple of years. Since 2011, when Image search to me was really only in its infancy, Google has invested a lot of resources towards improving how users find and consume images. Here are just a few of the major updates made within last year:
- The ability to search for animated gifs.
Various search filters were added to the Image’s search field to allow users to search specifically for animated gif pictures.
- Knowledge Graph search by image.
Google made an addition to their results by including knowledge graph images in search.
- Enhanced results for search by image
Google introduced an update that made search results within the image vertical more appealing.
Googlebot-Image is growing more intelligent
With the rapid advancements in Google’s algorithms, I would like to believe that Google will continue to solve problems in Image search as they have in the past. Historically, Googlebot couldn’t crawl and take advantage of content in Flash or AJAX. It can now.
With that mindset, here’s an example of some problems I’ll speculate Googlebot-Image will hope to solve in the next major algorithm update.
Googlebot – Image will be able to comprehend text within images
Images containing text may become an entirely new search signal that can be derived as a replacement to alt-attributes. This new search signal will increase result relevancy as well as become an alternative way for marketers to gain exposure.
For example, infographics and memes host searchable content that contain important keywords that Google can use to prove relevancy to a user’s query. I believe that Google is interested in making improvements in this area because infographics and images are more appealing than normal text and are important to a user’s experience. Right now, the uses of these types of images are only limited by the creativity of the marketers whom choose to participate in this form of media.
One brand that could benefit greatly from this updated vertical is Old Spice. As a brand that markets its products by relying on sarcasm and extreme exaggeration, Old Spice has a knack for creating genuinely funny and entertaining commercials that often go viral through social networks and the internet. Adding infographics and memes to their marketing mix that follow the same humorous lines would help increase relevancy within search engines while also increasing exposure and creating new brand advocates.
I believe that, as search evolves, images will become more prevalent in search results. Images are increasingly becoming more important to the search landscape due to improvements in consumer hardware such as smartphones, tablets and pretty soon Google Glasses, as well as image-rich social networks.
The old adage of “you have too many images and not enough text” could become a quote from the past. Creative teams would be free to be more artistic while avoiding conflicts of interest with copy writers and SEO teams.
How Could Googlebot-Image effect how you manage your owned content?
Creative advertisement campaigns would be able to place more emphasis on graphical media while also maintaining value for search engines.
Images would provide a new channel for marketing teams to consider & then collaborate upon. In the age of digital media, consumers want instant gratification. Images will help solve that problem by sending advertiser’s message across in a concise manner.
In terms of gaining additional exposure, images are shared more often than textual content. By having engaging photos as part of a marketing campaign will drive an increase in overall organic traffic.
SEO copywriters and Creative experts could work together to optimize a perfect shareable piece that will signal expertise for your owned content
These changes would place more value in Image Search, a 1 Billion page view per day channel ripe for expansion for marketers. Digital marketing is quietly shifting more towards non textual forms of media for exposure as search engines are wisely including images within search results.
In Google’s best interest, relevancy will increase as another layer of search signals are applied to separate spammers from valued content. Prepare for the future of Google’s evolution!
-Written by Rohin Sharma, Media Manager
Beautiful views, perfect weather, and great company - the final launch party in Atlanta was #remarkable!
Soak up the sun, jump in the pool, and let loose – the Summer has (un)officially begun! How are you making this a #remarkable Memorial Day weekend?Share your weekend pictures by tweeting @MRY with the hashtag #HowWeDo , or shooting an email to Social@MRY.com to add to our community album series!
"Thank you Allyssa Kaiser!" on their own photo.
Soak up the sun, jump in the pool, and let loose – the Summer has (un)officially begun! How are you making this a #remarkable Memorial Day weekend? Share your weekend pictures by tweeting @MRY with the hashtag #HowWeDo, or shooting an email to Social@MRY.com to add to our community album series!
Overnight @buzzfeed celebrity @VishalSapra on @MRY's holiday party, agency life, love, karma, and khakis: http://t.co/qcq692hrNQ
How about calling #Millennials the 'Entrepreneur Generation' instead? - http://t.co/vvuVyzw2sm via @Inc
An in-depth interview with our very own overnight +BuzzFeed celebrity +Vishal Sapra on +MRY holiday parties, agency life, love, karma, and khakis on #TheNewMRY blog!
An in-depth interview with overnight BuzzFeed celebrity Vishal Sapra on MRY's holiday party, agency life, love, karma, and khakis.
As you may have seen in a flurry of social activity, MRY recently had the honor of being mentioned not once BUT TWICE in Buzzfeed’s epic article, “27 Things Advertising People Know To Be True.” We’re holding down spots #12 and #22. Go ahead and check it out, and just try not to let the epic human being featured in #22 make you smile.
Since most of you haven’t experienced the titillating sensation of sitting next to a viral internet celebrity, I picked my dear friend’s brain when I arrived in the office the next day. The result: an interview that has nothing to do with the questions that I asked him, simply curious thoughts on the humor of khakis, spreading joy, the key to agency/client relationships that lead to better work, the importance of hugging strangers, a cameo appearance by a petite giraffe, and the ingredients of a good party. Here, dear readers - raw and uncensored - is an interview with the one and only Vishal Sapra.
Kate: Can you relive the night of the holiday party for us in great detail, particularly the exact moment when photo #22 was taken?
Vishal: No. Every day is a holiday party if you let it be so how about we talk about the beauty of today instead. I woke up and chose to smile. I immediately received a phone call from my very good friend Doug Akin, one of the founders of Mr Youth (now MRY). We spoke for 22 minutes about some new friends who’ve entered our lives, and how we can impact the positive transformations so many people in our lives are trying to make – to be more open, to be more productive, to do what they love, while being better global citizens. Doug’s hosting a Dream Camp this weekend in Asheville, North Carolina. If you have dreams, here’s where you can start making progress towards realizing them.
Then I got clean and shiny and put on khakis because I thought it would be funny since khakis are something only white people who go to school in the south should wear, but I’m brown, and live in NYC (oh, the irony!). I chose to blow dry my hair so my quaff could achieve maximum height. I threw on a denim shirt; one day I bought three very similar denim shirts and denim feels nice on my fuzzy chest. I walked to the L train and reminded myself to approach the day with a mind at ease and heart full of joy – I do this every day. I’ve found it’s hard to remind yourself to create a healthy habit, but if you share that healthy habit with people who you see regularly, they become a reminder of the habit every time you see them and in that moment you both engage the new habit – it could be as simple as taking a deep breath. On my walk, I saw this tiny old lady with a beautiful silk scarf around her head and big round old-lady sunglasses. I told her to have an amazing day and she looked at me funny. Just because you give love doesn’t mean you’ll receive it in the same way at that exact moment – it’s sure to come back around in some form. That’s karma’s job. I just received an email from a colleague that says “I am excited.” – emails like these are my positive fuel to live life excitably.
I also experienced loss this morning. I found out that we did not win an assignment we were pitching. This assignment, while small in terms of engagement size was of interest due to the exciting space this client operates in. Part of the client’s feedback was that we were “too advanced” for their current needs. The loss was a blessing in disguise as we likely couldn’t staff the business to make it profitable, but the feedback was vague at best; honesty is paramount, and you only get it from clients when you have a deep and meaningful personal relationship with them – a friendship. It has to be a friendship rooted in compassion, reciprocity, and excitement. That’s where most agencies (and relationships) fail. We can all improve – agencies and clients; there’s always room for professional and personal growth and that can be rapidly accelerated if we provide candid and comprehensive feedback. We produce remarkable work because most of our clients tell us what their teams say after the agency leaves and the doors close – they take us off “mute” so to speak. Treat clients as you would the people who mean the most to you; it’s easy, all you have to do is care. If transparency feels uncomfortable, it may not be the right client/client partner match. Most accounts are lost because the client is not happy with their day-to-day account team.
Did you want to know about the party? Oh, it was really special. It was a jamboree celebrating 10 years of agency history, a new future for the merged agency, and yes – an occasion to reflect on the achievements of the past year and honor the holidays. As such, my heart was filled with explosive love. I was having a pretty good hair day and it only took me three tries to nail that bow-tie. I knew it was going to be a good night.
Kate: Uhhh…what just happened? Ok, how do you prepare for an epic performance like that? Any pregame rituals?
Vishal: Excuse me, I just have to put my lil’ giraffe back on her chaise lounge.
Sorry about that. Party prep is something I take very seriously. Pitch prep is pretty much the same, so I have plenty of experience here.
I always limber up.
I give a bit of thought as to what beverage I’ll commit to: Manhattan, Negroni (Compari is my sh!t), or Tequila – straight? It was a tequila night. I prefer Tanteo Jalapeno Tequila, but I stuck with Patron. Rocks.
MRY is no stranger to a good party. In fact, Matt Britton, our beloved CEO, was a party promoter while a student at Boston University. Legend has it that he won the 1996 Young Jewish Freestyle & Beatboxing Championship of Greater Philadelphia. This was going to be the best party we ever threw, our own little Burning Man. We had our resident DJ (who is also my big brother) DJ Vikas on the decks, we had our signature MRY-branded ice luge, custom cocktails, confetti canons, and glow sticks. Oh, and a hashtag #thenewMRY! There was a lot of hype. But here’s the thing with hype, and also the problem with nightlife in New York City: expectations often lead to disappointment. It’s up to you to make your own fun. Be accountable – for your life, for your enjoyment, your work, in matters of love and in your friendships. Don’t expect to show up to the party and it be fun, create your own fun. Start dance circles, massage trains, bring your own confetti canon, hug instead of shaking hands. Kiss on the mouth. Do you think it’s a coincidence we ALL have mouths?
I never nailed down my resolution for 2013, but it goes something like this: give 10% more in every situation and the effects will be profound. Our default settings are f#cked. We’re negative, we’re tired, we’re in a hurry, we’re not conscious of the things around us. Make the choice to be friendly to your cab driver that’s cursing at everyone he’s driving past under his breath. Give the lady at the cash register who looks like she’s having a bad day a high five and tell her to have an amazing day – but mean it. Remind your colleague who is so stressed at work that they are losing their special bits that make them unique and enjoyable that “everything is going to be alright,” “mind at ease, heart full of joy,” and that, “no babies will die because your client wants the scope revised…again.” When you think you’re done writing a mundane email, PAUSE. Give it a little more thought and add a bit of delight to it. Our small interactions touch a lot of people in this small, connected city. Ok. So maybe I did nail this down.
Kate: This interview is not what I expected.Some of your fellow partiers seem less-than-enthused by your party behavior in that picture. What do you have to say to them?
Vishal: I don’t know what you’re talking about. You got it all wrong. Everyone is really, really happy:
Elyse Estrada, in the foreground, was our client when she worked at H&M and now works at FourSquare. Her and I are in the same Hamptons house this summer. She’s very smart; her actions are calculated and pure. In this moment, she’s spotted an opening on the dance floor to do the dance from a Flash Mob we produced for H&M in 2010.
To my right, is my good friend Brooke Johnson, a top-notch copywriter at R/GA (we’re friends with the enemy cause it ain’t actually like that and we come from a place of Love, you see). She once wrote for us in a pinch on a Sunday afternoon when we were a scrappy start-up because she’s a great pal. And by great pal I mean: can be bribed with Tortilla Flats. She’s not unhappy. She’s an extra-terrestrial. They communicate differently than us mortals.
In the back right, there’s a young warrior gentleman named Max Rockoff. He used to work for me but he recently left the agency to pursue his dream of being a restaurateur. He may look alarmed because a cocktail waitress is propositioning him. He gets this a lot as he’s of a peculiar size and build, which makes him exotic.
Kate: What were you doing at the exact moment you realized you’d become a Buzzfeed icon?
Vishal: I was running around McCarren Park. I was alerted via push notification from Yammer, our agency’s internal communication and collaboration tool. I finished my run before I viewed the article. I didn’t think it was big deal, but then I started getting Facebook notifications of posts I was tagged in and I was all like “edgerank mutha f#cka!!!” in my head.
Then I realized they weren’t from my friends. They looked like this:
Guy I met at a wedding.
Not sure who Joanna is.
Kate: How do you plan on using this new-found celebrity for good…or evil?
Vishal: This won’t surprise you, but I’m actually no stranger to celebrity. I was a child-actor on MTV’s The State, a cult-comedy sketch show that lasted almost two full seasons. But good, always good. Haven’t you been tracking?
Kate: What do you have to say to all the fans?
Vishal: I’ll let Nas take it home: “If you’re gonna be the best, here’s how: Put your hands in the air, and take a vow, ‘I know I can.’”
-Vishal is Senior Director of Brand Development at MRY and works with brands to deploy digital and social media infrastructure, strategy, analytics, and content services, globally. You can follow him on Twitter @VishalSapra
A few of the lovely MRY ladies representing at the Camp Old Navy event in NYC yesterday!
A few of the lovely @MRY ladies representing at the #CampOldNavy event today! #client http://t.co/KeqZ69XrEG
Everything you need to know about Facebook #mobile brand pages on #TheNewMRY blog.. seriously, everything - http://t.co/8ZUVfbeqAP
.@Jif sets the record straight with a GIF on how to pronounce #GIF and it's awesome. - http://t.co/0L5zLgH4dd
Everything you need to know about Facebook #mobile brand pages on #TheNewMRY blog! Seriously, everything. - http://mry.cm/12vMLXd
.@Foursquare updates their search function to be super-specific so users can find exactly what they want nearby http://t.co/Yo8eeJ9i9M
That's #HowWeDo! RT @dougserton: s/o to @VishalSapra & the @MRY crew for dominating (!) this buzzfeed list http://t.co/MftonklgIv
Jeff Gencarelli, MRY Media Manager, writes about technology and the evolution of consumer relations on #TheNewMRY blog!
Thanks @BuzzFeed for the #agency love! http://t.co/pLBa77Vurh
.@BuzzFeed lists the 27 things you need to know about agency life w/ @MRY in the #12 & #22 spots (plus a cameo from @VishalSapra!) #HowWeDo
Here is a message from MRY and Eddard Stark to businesses and brands everywhere:
Zuckerberg and Co. recently revamped Facebook’s mobile brand pages with all of the shiftiness of a seasoned ninja, changing their look from one reminiscent of its classic webpages to a new format that allows users to more easily access relevant information, communicate with the company, and consume its content.
Why the change?
There are two primary reasons that we see as the catalysts for this change:
What’s new here?
The age-old conflict: Parent vs. Child
Here, “Parent vs. Child” refers not to the conflict that takes place between adolescents and their stressed out mothers and fathers. Rather, this section concerns the two types of brand pages that users will see on the mobile platform: a general “Parent” page, and hyperlocal/location-specific “Child” pages.
People who visit the Parent page will be given the options of liking, direct messaging, or sharing the brand’s page on their own Timelines, as well as finding nearby store locations on a map.
Visitors to a Child page, however, will get the Check-In and Call options, along with the location’s address, hours, user ratings, and a summary of how many Facebook likes it has.
Pinning: No longer important to just Pro Wrestlers
So far, we know that the only Facebook post that a visitor will see on a brand’s mobile page will be their most recent one. However, there is a very low-tech hack that managers can use to make another piece of content appear:
Just pin it.
Pinned posts are given a prominent location near the top of mobile brand pages, making it so that they will be one of the first things a visitor sees when they land. For anyone who is pushing a particular contest or promotion, it will now be easier to inform and encourage participation from mobile users as you can avoid having to direct them to the Timeline.
What does this mean for brands?
Having accurate information
Page managers will have to ensure that all of the information on their pages is up to date, especially if they want to effectively communicate with Facebook’s 750+ million mobile users, and lead them to their doorsteps.
Brands will have to show a bit of savvy when it comes to pinning posts, especially those that are related to important campaigns or promotions that they want to get visitors’ eyes on. They should also be aware that these pinned posts are now more representative of the brand than ever before.
This shift in mobile brand page design will require brands to at least consider tinkering with their mobile pages to figure out the most efficient way to get visitors to see the important bits of information and content within seconds of hitting the page. Pro tip: optimize your cover photo so that any text is not obstructed by the new incorporation of the profile picture and select a post to pin that features content representative of your business or current branded campaign.
Now that Facebook has unveiled the next phase for mobile, brands and businesses alike must pay close attention to their mobile presence. For brick-and-mortar businesses, the new format goes up against other location information giants such as Yelp and allows consumers to go straight from checking out their friend’s latest instagram-photo status to getting the hours for a store and checking in. For brands that want to believe it’s all about the newsfeed, this update throws them a small curveball. Users that find themselves checking out a brand’s page after seeing a sponsored story or like ad, will go to this new mobile experience, so brands should be ready to greet them with optimized cover photos and a strategic pinned post. While this is a new phase for Facebook on mobile, we’re sure there’s another one around the corner. Graph Search on mobile, anyone?
-Written by Francis Ramos, Community Management Assistant at MRY
Ever wonder what agency life is like? BuzzFeed lists the 27 things you need to know, featuring MRY in the #12 and #22 spots (with a cameo from VIshal S.)! #HowWeDo
Luke Taylor of DigitasLBi chimes in about the evolution of CMOs in this "Less Guff, More Puff" @TheEconomist article http://t.co/I3L5dpSZYn
Awesome! Which one is your favorite design? RT @jackieteller: New BizNiz Cards @MRY http://t.co/IHd1tz1uV7
Read about "The Future of Consumer Relations in the #Digital Age" on #TheNewMRY blog! - http://t.co/JD9TdBaPNb
To the Class of 2013: Learn To Write Code, Sure. But Really Learn to Write. - http://t.co/IoLtmmGdQw via @LinkedIn
Our thoughts and prayers are with all those affected by the devastating tornados in Oklahoma, we cannot imagine the loss.
Read about what MRY's Media Manager, Jeff Gencarelli, has to say about "The Future Of #Consumer Relations In The #Digital Age" on #TheNewMRY blog!
A consumer’s relation to a brand is and always will be dynamic – so long as there is the need to evolve.
But one can surmise that how brands undertake consumer relations will only continue to get better, because the user-experience (UX) of a consumer’s journey ties heavily into brand advocacy and return purchases; happy customers = more money.
How customer relations has evolved over the past several decades
There was once a time when you would walk into a store with your complaint to a store manager about a faulty product. It was then the store manager’s responsibility to decide whether or not the accountability to fix the product rested with the store or was your own.
This process evolved as businesses got larger; brands began to rely less on stores and more on scalable solutions, such as Automated Telephone Call Centers, to handle product support.
While the consumer was granted the convenience of not leaving his or her home to voice their complaint, telephone calls were not able to express empathy the way a store manager could, thus cheapening the experience of the consumer in the process. This was further amplified by businesses who endorsed speaking to inexpensive, outsourced “experts” abroad.
By the mid 1990’s, it became clear that the internet was destined to replace Customer Service Contact Managers. Brands began to incorporate E-mail and Live-Chat Support options into their website. The emergence of e-commerce gave you - the consumer - the practical option of never leaving your home when making a purchase or to receive support.
However, for all of its innovations and conveniences, E-mail & Live-Chat Support fell short of perfection and formed disconnect where there shouldn’t be. It missed a vital component of customer service – empathy.
There is so much that is lost in text that is necessary to build a strong consumer relationship, especially one that’s on the ropes. When conveying through text, tone of voice or facial expression is incommunicable (smileys don’t count), and the process lacked affinity or compassion for the concern of the customer.
It seems that the internet would need to wait for technology to improve before brands would truly achieve a connection to their consumers via the web. Yet, a beacon of hope came with the emergence of social media.
Dawning the Facebook age, customer relations transcended to the social media. Being a social business meant placing yourself where your consumers “hang out.”
Social media gave brands the opportunity to lead the conversation by not only being a member, but a leader in their industries ecosystem. Community managers were able to answer queries or concerns via text in “real-time” on their owned media channels like Facebook and Twitter. But because this process still relied on text to convey empathy, it lacks a major component needed to bridge a connection with the agitated consumer.
The Future of Consumer Relations in the Digital Age
There’s a clear evolutionary path to the world of social consumer relationships that we live in today, yet the disconnect remains when trying to establish genuine empathy between a brand and consumer via text. Where does the solution lie? My guess would be in WebRTC.
WebRTC is an emerging technology that enables users to make voice and video calls directly from their browser without the need to download a plugin. Google Hangouts are an example.
What stirs me is the impact that WebRTC could have on social media. Imagine you could talk 1:1 to a customer service representative on Facebook or Twitter with a single click from your desktop computer or mobile device. Being able to speak face-to-face with a brand representative in real time could:
This type of video communications has the potential to revolutionize the way that business is done. Here are just a few examples of how it could be utilized:
The empathy element must be present to administer the greatest impact on customer relations, and while WebRTC’s integration as a Facebook/Twitter API is still a work-in-progress, I believe that it will and should be incorporated in all future forms of customer relations as a solution to the text-based limitations that have evolved from expediency over the past several decades.
-Written by Jeff Gencarelli, Associate Media Manager
MRY Media Supervisor, Michael Thompson, discusses how Yahoo! acquiring Tumblr signifies its commitment and movement into the engagement space. Check it out on #TheNewMRY blog!
NYC: Check out @MRY's @evanmk on the #iwny panel "Reaching Generation Next: How to Market to College Students and Teens" tomorrow at 9:30am!
On #TheNewMRY blog: @Yahoo acquires @Tumblr, signifying their commitment and movement into the #engagement space - http://t.co/GqYrnkUFk1
What the $1.1B @Tumblr acquisition means for the New York start-up ecosystem - http://t.co/qTcuMMosSH via @gigaom
On #TheNewMRY blog, our Media Supervisor writes: +Yahoo! acquires #Tumblr, signifying their commitment and movement into the #engagement space - http://mry.cm/18Zw3Vk
Late last night, the Twitterverse and trade press exploded when CEO Marissa Mayer confirmed that Yahoo! had acquired microblogging platform Tumblr for $1.1 billion.
A Tumblr acquisition has been speculated for an age, and it’s no wonder why with 300 million users and 900 posts per second, as well as brands like Topman, J Crew, Mashable, College Humour, EMI, Rolling Stone and Comedy Central taking to the platform in order to increase their engagement with target communities.
Back on Track
In the 90’s Yahoo! was, to many, synonymous with ‘the internet’. Once accessed, there was no reason to leave the web portal. You would chat, mail and consume all content under the Yahoo! umbrella.
Since then, there’s no arguing that Yahoo! has had its fair share of stumbling blocks, including several high-profile acquisitions. Remember the sad, slow demise of GeoCities? The growing irrelevance of Flickr? There’s also the question of Yahoo! failing to lead the charge when it comes to promoting creativity in online advertising. All of these setbacks have resulted in industry pundits questioning the company’s ability to keep up with competitors like Google and Bing.
Now, however, over a decade later, Yahoo! appears to be back on its original course for web supremacy, this time with solid leadership at the helm and a roadmap focused on content and social engagement.
5 C’s of Engagement
Yahoo’s acquisition of Tumblr is exciting on many levels, primarily in that it signifies a commitment and movement into the engagement space. With engagement comes stability; once again users have a reason to stay on Yahoo!, and with that comes revenue. Tumblr’s social nature (microblogging) will only serve to enhance engagement on Yahoo! and as a result drive an increase in revenue.
Using the ‘5 C’s of Engagement’, we can see where Tumblr and other recent acquisitions complement and enhance engagement on Yahoo!’s web portal:
Creating – users create their own content.
Critiquing – writing a review leaving a comment.
Chatting – sharing and discussion.
Collecting – archiving and sharing content.
Clicking – a page view, a click to read a blog post.
Tumblr’s strength in engagement is via users creating, collecting and clicking. Popular microblogs like Kim Jong-Il Looking at Things are not only humorous, but also prime examples of this competitive advantage: snipping and collecting images from across the web so that users can browse and visually consume the content.
Creating, collecting and clicking are great for advertisers. The more we engage with the user-generated content (UGC), the more revenue Yahoo! makes. Hopefully recent acquisition Snip.it makes that experience more personal – ads included.
More revenue from ads will bring stability to Yahoo!’s books, making them more powerful by way of blending search, social and content, as well as opening up the possibility of further acquisitions. In my opinion, a company like Yahoo! is too old to ‘make’ anything–it takes them too long, won’t be proven, and they might not even have the skillset or passion to follow through– making acquisitions an easier route to innovation.
If I were to read the tea leaves, I’d say Yahoo! will monetize Tumblr through ads via their popular app first, but how will they look and where will they live? Native, that’s where.
Native ads (advertorials really), are discrete, relevant (read local) and are proven to work well for, I don’t know, Facebook. We all moaned about our newsfeeds, but got over it when we realized the product was still excellent.
Tumblr will stay excellent, but with ads. Some will flock to Wordpress, but they’ll remember why they chose Tumblr in the first place and return.
What does the Tumblr acquisition mean?
Yahoo!’s latest venture isn’t to compete with Google, Facebook, etc. but to continue carving its own market in the advertising world.
It feels as if Yahoo! almost wants to organize the web to make it easier to browse, but not like a search engine, more like a guide. Tumblr adds a more personable, social layer to that, much like Flickr but much more modern.
As a brand, I would be excited to see what Yahoo! does with Tumblr, not only to benefit from its community, but to see how it integrates with the rest of its services. For example, consider a personalized Yahoo! homepage with news and Tumblr posts from your favourite brands.
With the expansion of mobile and tablet, a future-Yahoo! doesn’t sound that bad.
-Written by Michael Thomson, Media Supervisor, Search
After nearly a decade of competition, @GrubHub and @Seamless have announced they will be merging as one - http://t.co/pT5TTEom9s
.@Yahoo buys @Tumblr for $1B, demonstrating that an 'audience for free content can bring in significant ad revenue' - http://t.co/CW5PrpSdUH
The photos are up from #TheNewMRY launch party in ATL! Check them out on our Facebook page - http://t.co/jGFbpCfjbp
Don't call these #millennials entitled - read what they have to say about the battling the negative stigma - http://t.co/C8hL1wszVz
CEO of @Abercrombie releases a statement on Facebook saying that his comments were taken out of context http://t.co/OeAFGm7a7Y via @Racked
The new MRY launches in ATL!
Celebrating @MRY ATL tonight with some #remarkable views of the city @ Ventanas http://t.co/LFIZyNv50A
Google Glass will soon have CNN, Twitter, Facebook, and more as available apps on the device #io13 - http://t.co/FKYWGXdo3F
Our work with +Coca-Cola on the London 2012 Move to the Beat campaign won a #CLIO award for Digital/Mobile technique. We couldn't be more honored! http://mry.cm/101f3pB
Our work with Coca-Cola on the London 2012 Move to the Beat campaign won at the CLIO Awards for Digital/Mobile technique. We couldn't be more honored! http://mry.cm/101f3pB
Online shopping just got easier with this new service made to simplify the payment process #ecommerce - http://t.co/MHMbNwcBRs
So many announcements from #io13, it's hard to keep up! Here's a cheat sheet of the keynote - http://t.co/RlN0NpW9pG via @TheNextWeb
"Agencies need to have deeper domain expertise in order to truly produce successful #innovation that will stick." - @mrednor #digidaydis
"#Innovation is based around disruption and finding better ways to solve problems." - @Mrednor #digidaydis
"Perfection needs to be prioritized over timeline or political pressure when it comes to innovation and product design" @mrednor #digidaydis
We're proud of our impeccable taste in socks. And when they match, it makes us really, really, happy. http://t.co/FcbA3KMdQK
At 5:30 p.m. PST, @MRY's @MRednor + @bmorrissey talk agency hurdles to #innovation at the @Digiday Innovation Summit http://t.co/c6IDDOWKA7
Reshared post from Google Maps:
Live updates so you don't have to miss a minute of #googleIO - http://t.co/uv6pn7LLha
Good news for music lovers: @Ticketfly launches a loyalty program aimed at rewarding fans for going to live events - http://t.co/5ycLM1PQQF
"cc: Happy Socks - the official page" on their own photo.
We're quite a fashionable bunch. Sure, we're proud of our keen style sense and ability to forecast trends, but most of all... we're proud of our impeccable taste in socks. And when they match, it makes us really, really, happy.
#Google expected to have a new subscription music streaming service to help combat against music piracy - http://t.co/U1nlL0zjOZ
Our Chief Innovation Officer Matt Rednor will be speaking at the Digiday Innovation Summit today in Las Vegas on the hurdles to innovation within agencies.
And now for 'How Not To Be A Community Manager 101' - http://t.co/sVbPtuVSJ4
.@SquareWallet and @Paypal lead the charge in the "iPad-ification" of America's small businesses - http://t.co/NUqUDE34Vb @rww
"We’re on the verge of renaissance that will impact manufacturing, healthcare, and education.” http://t.co/oVt1z8oZbj @wired
#Facebook vs. #Google - whose consumer #advertising is more of a turn-off? http://t.co/C9SfOXHp2m @adweek @gbeltrone
.@MRY's @MRednor + @bmorrissey discuss agencies' 5 hurdles to #innovation at tomorrow's @Digiday Innovation Summit http://t.co/c6IDDOWKA7
[INFOGRAPHIC] How Women and Men Use #Social Media Differently, http://t.co/PqIPQV5SEU @entmagazine
In true #Google fashion, your every step will be tracked at this week's Google I/O conference http://t.co/Q1COnpZG1F @venturebeat
MRY's Chief Strategy & Innovation Officer, Matt Rednor, will be speaking at the +Digiday Innovation Summit in Las Vegas this Wednesday! Be sure to attend the Opening Workshop: Five Internal Hurdles to Innovation (Nolita Ballroom) at 5:30 p.m to hear Matt talk.
What's worse than a Facebook update? A #Facebook update in real life. http://t.co/EFj6KNC6x1
Branded #content on @VineApp shared 4x more than branded online videos - http://t.co/Z8FViJEgJh @adweek
It's official - #mobile #technology has world domination in sight. http://t.co/NtiCjSPoLS @rww @brianshall
.@Instagram founder @MikeyK on borders, filters, web vs. mobile, and the app's humble beginnings. http://t.co/OKaa9y2kFa @verge
Nate Silver discusses big vs. medium #data and why utopia is "f*cking boring" w/ @FastCompany http://t.co/r9eQotkZJa @fivethirtyeight
#GeoGuessr uses #Google Maps and Google Street View to create the most addictive way to spend your afternoon - http://t.co/aRkaKKUt3O
Thinking about sending your mom a #tweet for #MothersDay? Think again. http://t.co/bJ9drG5N5t @creativitymag @twitter
Zuck's master plan seems to be working - Study shows that US Facebook users are becoming more #mobile-centric http://t.co/IKi7hneZeQ
.@MRY <3's moms. Want to get a printable, custom image for you mumsy this Mother's Day? Head over to our Facebook page to find out how!
The Ritualized Self - what universal #social behaviors can teach us about #content #strategy on #TheNewMRY blog http://t.co/fra7JjA7UX
One concept of what #Apple iOS 7 could (and perhaps should) be - http://t.co/XkhMsZZAtx @thenextweb @simplyzesty #design #future
MRY added a new photo.
MRY added a new photo.
MRY added a new photo.
MRY added a new photo.
MRY added a new photo.
One giant leap for content creators - #YouTube launches paid channels with over 30 partners - http://t.co/EaLgsKkTTZ @adage
We've been gathering up the reasons you love your mom. Grab a handful of tissues before you read them all, and don't forget to submit yours to email@example.com. Happy Mother's Day!
What can marketers learn about strategy from our daily social behaviors? MRY Content Strategy Director Jason Hirthler fills us in on #TheNewMRY blog!
Rumors circulate that @Amazon is building a #smartphone with a 3D screen - http://t.co/TKydVzmfRK @wsj
To get ready for Mother's Day on Sunday, we're telling the world why we love mom. Finish the sentence "I love my mom because…" and email it to firstname.lastname@example.org for the chance to get a custom, printable image for your mumsy!
Search engine vs. product search - is @Amazon set to be #Google's biggest competitor? @FortuneMagazine @jeff_jordan http://t.co/cVzizwRWrB
#Facebook rumored to be close to closing on $1 billion deal for #social traffic app @Waze - http://t.co/YKk2ciudbA @rww
Just HOW crowded is the #marketing #technology space right now? Get ready for your brain to explode: http://t.co/wSGpOZ8ry6 @bi
How #Apple creates its really simple product images (hint: it's not actually that simple at all) http://t.co/7GJEd1jF04 @verge
#Google/@Time partner for Timelapse, a series of stunning satellite images capturing Earth's evolution over 30 yrs http://t.co/nTMq09Aq3K
Entrepreneurs from @Pandora, @Wikipedia, @Soundcloud & more share what they wish their younger selves had known - http://t.co/7JH59kucVn
MRY Content Strategy Director Jason Hirthler discusses how ritualistic social behaviors can be just as informative to strategy as big data in our latest post on #TheNewMRY blog. Check it out below!
As we rush to mine ‘big data’ for novel audience insights, we often overlook enduring social behaviors as time-tested as any research.
It should come as no surprise to any sentient human that we are creatures of habit. The everyday routine, the daily grind, the quotidian—our language is suffused with references to the dull repetitions of life. Urban planners discuss the “reproduction of daily life” in hushed tones. Politicians stage theatrical battles over whether to dispense with time-honored entitlements. And brand planners strategize ways to “repurpose” content on new platforms. Even the stories we tell draw on archetypal myths that we tirelessly rehearse.
Yet the ways in which we appeal to audiences often overlook our most customary habits.
Coca-Cola’s Retailing Research Council claimed there were only four social networking personas. Yahoo! Insights soon emerged with seven “mobile modes”. Not to be outdone, IBM unveiled four “digital personalities” that combined our online social and mobile behaviors into four comprehensive behavioral types. Even a savvy marketer could be forgiven for confusing her Creators with her Maestros.
But there is a deeper behavioral baseline that these newly invented grids sit atop. Five years ago, BBDO conducted a global ethnographic study on the prevalence of ritual in the lives of populations around the world. The agency found common ground, noting five core rituals observed by citizens of the world. You might quibble with the chosen names, but the rituals will all be familiar.
These rituals are distinct from the segmentations mentioned earlier in two critical ways. First, none of them are new. They are inscribed in the social history of all cultures, practiced as often in Neolithic times as today. Second, they are community behaviors and not individuated at a personal level. Yet they are all deeply personal rituals.
Healthy Essentials, an MRY account in the Johnson & Johnson portfolio, recently launched its new digital site, www.healthyessentials.com. In a new section of tips and tools designed to broaden brand engagement with content beyond digital couponing, our user experience and creative teams worked with the J&J brand team to parse the product portfolio based on a similar recognition of daily rituals. We found that the rituals aligned almost seamlessly with J&J’s health and beauty product lines. Our breakdown included:
With its focus on families and children, Healthy Essentials skews slightly towards the kid-focused aspects of these routines. In any case, the section unfolds in a series of routines that are instantly and universally recognizable to consumers in any market, across any demographic, and on any platform. There’s nothing radical about this use of ritual; it’s just good strategy—a big picture narrative broad enough to encompass a range of social strata, and to contextualize brands in the natural rhythms of a day. The concept has also been extended to a CRM initiative in which registered users recently received an email invitation shaped around the popular ritual of spring-cleaning.
In television, it’s common knowledge that product placements work best when threaded into the story of a show. Likewise, in the digital space, contexts can be uncovered for brands to align with the life narratives of consumers. Not a novel idea in its construction, but constructed to capture mindshare in a novel context.
-Jason Hirthler is a content strategist and writer with 17 years of experience in the marketing and communications industry. He cut his content strategy teeth working on Olympic bid campaigns, and is currently Content Strategy Director at MRY.-
Will a teamless Tim Tebow continue to find much-needed support from his #brand sponsors? http://t.co/gN9WrLsIcv @adage
How did the #hashtag become a universally accepted linguistic device for the #digital age? @Tcolson90 discusses - http://t.co/mkwy0bDUQG
.@YouTube Trends Map shows you today's most popular videos by demographic in all major US markets - http://t.co/WAEy6708ue
Sources report to @AllThingsD that @Yahoo is "in the process" of acquiring premium video platform @Hulu http://t.co/GC4Ua4Cxmp
Sending a very special shout out to this week's birthday girl and boys - James MacFarlan (5/7), Francesca Brucata (5/10), and David Trahan (5/10)!
.@Pebble integrates with @Runkeeper for its first #fitness app http://t.co/J7aqLd6PgD @fastcompany
Caption this -
VIDEO: The History of #Typography via stop-motion and paper letter #animation http://t.co/WLIL8vaYst #design
Congrats to @SummitD for finding their Eden at Utah's Powder Mountain - http://t.co/dV1tkVWW72 via @thenextweb
Harry Potter, eat your heart out.You can now 3D print yourself an invisibility cloak. http://t.co/rPFSA0hKG7 @fastcompany @kiteaton
.@AmericanAir becomes the next #brand to offer real-world perks for impressive @Klout. http://t.co/8z8YWVNbDz @mashable
It's like playing "Where In The World Is @Jack Dorsey?" http://t.co/I8xjsLldlx @valleywag
After nearly 10 years, @Adobe abandons #Creative Suite to focus entirely on @CreativeCloud. http://t.co/gPxb3zSJMU @thenextweb
Congratulations to Antonio Lucio and Visa for making the Fortune 500 Social Media Stars list! And,of course, we're loving the MRY shout out here #client #humblebrag
#Android app @Flayvr makes it easier than ever to share automatically created photo/video albums from your phone. http://t.co/uV0sx6npCa
Seven #brands that are winning at nostalgia - http://t.co/4TdfZHTjvW @adweek
Kudos @Visa (c) & @ajlucio5 for being on The Fortune 500 #socialmedia stars http://t.co/EpnFz8qEdK @MRY mentioned for our work. #Humblebrag
#TheRetailHQ brings customer #analytics to malls via #mobile phone monitoring in real time. http://t.co/tUApxSZJnu @fastcompany
Congrats, Zuck: #Facebook makes the @Fortune 500 list for the first time. http://t.co/W43o7P5nzD
Forget the World Wide Web - what about the interplanetary internet? http://t.co/W43o7P5nzD @wired
Facebook's new emoticons aren't designed just to make you :-). MRY owned media expert Jason Morton discusses the possible implications of this new feature on EdgeRank in our latest blog post.
Happy Cinco de Mayo! Anyone up for a #sundayfunday?
YOLO in Spanish is "solo vivas una vez." So this Cinco de Mayo, salt up those rims, throw back those shots, and cheers to a Monday morning hangover! Need a #remarkable marg for tomorrow's celebrations? Here's one of our favorite recipes: http://mry.cm/18ickQh
[INFOGRAPHIC] News Consumption in 2013 - How fast are digital platforms rising? http://t.co/zIy6gaklqG
Are you part brand advocate, part psychologist + part analyst? Join our community management team - http://t.co/BsnDAnjEgb #jobs #werehiring
#Facebook's gone all emo on us lately. Find out the possible/probable effects of their latest feature on EdgeRank: http://t.co/mzKtVz4U1H
ICYMI We had a little bit of fun in Austin this year. Get #TheNewMRY at #SXSW experience here: http://t.co/U5uXms5uM2 @sxsw
New #Mobile games are bridging the hardware/software gap for a #social experience both offline + online http://t.co/ogpjQirVXs @wired
Behind @Reddit's ambivalent embrace of #advertising - http://t.co/g9dTJOoYcV @digiday @kantrowitz
Swimsuit season is almost upon us. Introducing a fitness app for even the laziest of people - @MovesApp http://t.co/U6aKojtXgg
Facebook emoticons saw a wide rollout this month, but why should brands care? New approaches to EdgeRank may be why.
Because there’s always better, more comprehensive ways to “like” something, Facebook this month rolled out what’s being called “visual sharing” - and emoticons - directly into status updates.
The shortlist for what Zuckerberg’s crew thinks users may be doing includes drinking and eating; reading, listening or watching; and feeling. This, naturally, could lead to increased shares of brand Facebook pages. And, to most online/social marketers, that should be good enough bait to herald this new development.
HOWEVER, there’s an added layer of complexity that should be considered when looking at Facebook’s new, expressive statuses.
How emotions & actions may effect EdgeRank
EdgeRank, the algorithm that dictates when and if stories appear in newsfeeds, remains unrevealed in its entirety. Facebook offered a glimpse into EdgeRank in 2010, though, so we know time, relationships and engagement all factor in.
In regards to the latter, it’s been suggested a comment might outweigh a like, and a share could outweigh a comment. (These are all referred to as Edges.) For Facebook statuses, it stands to reason - in an amended EdgeRank taking into account emotion - they could take precedent over all three.
To put that in context, let’s look at my post again:
EdgeRank knows I took the time of selecting the “listening to” option, searching the band and writing the status. Given the effort, an amended version of the algorithm may place an Edge like mine ahead of a simple status like “AC/DC rulz” or an empty status tagged “listening to music”.
So, let’s take a look at just who EdgeRank would be prone to show this to:
People who stalk me on Facebook
Friends who ‘like’ AC/DC
People who like things similar to AC/DC based on Facebook’s informed opinion:
However, the new activity types bake in another ingredient to the pie, where - very likely - it might display to:
Friends who frequently post listening activity
In a more broad way, this could extend to target particular stories to:
People who interact when you more when you’re [sad] [happy] [lazy]
Although Facebook’s recommendation engine is definitely still in its infancy, these new actions and emotions will likely play into it, especially as the Graph Search becomes more robust.
For example, if we take my post about feeling amazing, Graph Search would probably rank me highly in “Friends who like AC/DC”. In fact, I’d probably rank higher than people who merely ‘like’ the page, making me a brand champion.
Graph Search could eventually pick up on sentiment through wording as well, making this a valuable endorsement, even if I don’t ‘like’ the page:
Further implications of Facebook emotions
Finally, we can also see emoticons/activities integrated into check-ins (only available on desktop at publication time). For example, someone could be “happy” they checked into a restaurant with their friends. Facebook could then leverage that information to develop its own quality rankings of the location. (It could also be more prone to show that to close mutual friends you didn’t invite - so watch out.)
Additionally, Facebook could begin to associate things in new ways. For example, if I posted something like this:
Facebook could start suggesting The Trash Bar to friends of mine who like AC/DC - OR, perhaps more importantly, people who like AC/DC who live in Brooklyn.
So, despite it seeming like a cosmetic move or extraneous Facebook ‘improvement’, these new emotions and actions could become significant for business rankings, plus for how EdgeRank and Graph Search determine placement, and which local businesses get promoted.
-Jason Morton works for MRY’s owned media department in New York City and provides strategy for search and community management. He hopes if AC/DC shared this post, they’d put a ‘Happy’ emoticon next to it.
"Have you guys made a profit yet, or does that disappear after ten seconds, too?" http://t.co/oRfK4p5CuQ @valleywag @samfbiddle
#NowWatching the @Digitas #NewFronts - http://t.co/aA0QbfV3Oc
Let no tag go unnoticed - @Instagram introduces "Photos of You" feature http://t.co/PfUBvyC9Jr
.@TacoBell bravely goes where no major #brand has gone before - @SnapChat. http://t.co/4TWzExTLjg
I’m passionate about two things in my life: the future and fish. To start with the future, I think we’re heading into the most exciting 50 years in human history. Things like 3D printing (buildings, CPG, body parts), recreational space travel and driverless cars are among the short list of innovations that will become ubiquitous in my lifetime and are so insanely science fiction that the effects will be nothing short of life-changing for all of us. I’ve been incredibly excited about the future for a long time, so much so that as a fifth grader I gave my Jr. Toastmaster speech on how the computer was going to change the world. These are not the kinds of speeches that attract female fifth graders… but I persisted.
Now for the fish. Since I was a toddler I’ve been fascinated with animals. Frogs, snakes, lizards, turtles - anything I could catch I would keep by building elaborate habitat recreations in cardboard boxes with cut-out holes covered in saran wrap for viewing areas. Fast forward a bit and as an adult I have developed a rather serious fishkeeping hobby. I currently have close to 400 gallons of tanks that replicate the natural conditions of the Amazon River, complete with over 70 species of fish and ten species of plants native to various channels and tributaries of the largest river system in the world. This is not the kind of hobby, by the way, that attracts female twenty somethings. But hey… I persist.
My blog is about the 3 lessons I’ve learned that are my basis for the future of fishkeeping and why they will help you change the world.
1. Challenge the status quo. If you go to any pet store you’ll see a wall full of betta fish living in cups. By all conventional logic this must mean that this is a humane way to treat this animal if the practice is so widespread…right? Wrong. This topic will get its own blog post next week but suffice to say the biggest pet store chain in the world is hopelessly caught up in misconceptions and old habits that are both inhumane and, frankly, do not allow them to properly capitalize on a beautiful fish with tons of popularity. Every company has their betta fish… it’s up to us to never stop digging until we help them change because in the end it will be better for all of us.
2. Know the underlying principles. Did you know that I can build you a fish tank that needs almost zero maintenance except for the addition of extra water? This fish tank will also grow everything you need for a salad, or make your houseplants grow on overdrive. While trying to create the most efficient filtration system for my tanks I learned some very enlightening facts about nature. Fish eat and produce waste that makes conventional fish tanks dirty, but that “dirty” fish water is actually nutrient rich super-food for plants that, when given the proper lighting, will suck up every ounce of the bad stuff and return the water cleaner than any conventional aquarium filter on the market. When learning something new it’s important to never be satisfied with knowing “how” because you’ll likely only be told the conventional way of doing things… Learning the “why” will help you dig deeper and build something truly innovative.
3. It’s all in the details. Imagine if some alien species collected a large bare room full of humans for fun and they took an American woman, a Brazilian grandmother, two men from China and a Kenyan boy. While it would be possible to cohabitate, it would be quite likely that there would be a bit of culture clashing, and communication would no doubt be limited. Now I don’t have proof that animals speak different languages but I don’t see why they wouldn’t. My fish may be as different as a New Yorker and a Texan but at least they all speak Portuguese. This quest for perfection is what separates the good from the great… especially in the digital era where the size and placement of a button can mean vast differences in actual revenue or impressions. Don’t be afraid to deal with the seemingly unimportant details because to my fish - and your customers - the details make all the difference.
Seems an unlikely pairing… an obsession with the potential of technology and simultaneously life lessons rooted in the natural world. But this isn’t so unlikely… just like my natural filter trumps any existing technology, scientists are discovering new and exciting ways where the natural world creates systems that are more efficient and effective than anything modeled purely on human thought. To cure cancer scientists feel the solution lies in replicating the cell by cell target system of viruses; to climb walls like Spiderman mechanical engineers realized the grooves on gecko feet trump any existing suction cup method, and the bumps on humpback whale fins may be the future of aeronautics. So my last lesson is this: learn all you can from nature because our future depends on it.
Call me- I’m still single.
-Written by Zac Waldman, Youth Strategist, Mr Youth
I was brushing my teeth the other night before bed and all of a sudden I heard loud unexpected explosions from the Westside Highway near Hell’s Kitchen; some sort of attack raced through my mind.
Reassuring myself that was unlikely, I brushed away, but the explosions kept coming, and coming, and coming.
Not native to these shores, my imagination got the better of me so I dropped my toothbrush and ran through to my living room (which is also my kitchen, hall and dining room, etc. – its NYC!) and looked out the windows – nothing.
With no identification of the source, I took to search to find answers.
Specializing in owned media, especially search, what was interesting to me about this event was when I turned to Google for answers my [nyc fireworks] query answered nothing; Macy’s 4th of July, an April 10th fireworks show in CP, Boston Bombers news, and old images were what Google returned for me.
However, my second search choice Twitter accurately answered my thirst for information, and in real-time.
Turns out, I wasn’t the only one with an imagination. Luckily (and prettily for some), the explosions were coming from some unexpected fireworks over the Hudson River.
Inquisitive tweets soon turned to streams of pictures and Vines of fireworks, and rants about unexpected noise pollution.
Twitter search provided me with an experience where I could read, see and watch exactly what was going on. It provided me with faces and avatars I could look at as peer-verifications; Google did not. This is a problem for Google.
Noticeably though, Twitter users soon started sharing the source of the fireworks on NYC.gov. By the morning, as I search for more information on the fireworks at work, guess who’s ranking first for [nyc fireworks]? NYC.gov. And sure enough, my re-search quest reveals the fireworks were sponsored by North Shore L.I.J. on Pier 84 (Intrepid museum).
This is a fine example of social search in action.
Yes it could be coincidence, yes it could be personalized search, yes it could be Google monitoring click-through rates (CTR) or searches, but what makes me believe this is Google crawling, indexing and using social signals from Twitter is that the NYC.gov webpage that ranks has a WebTrends tracking code (WT.mc_id=311_twtr) common for Twitter, which we can attributed back to the 311 Twitter profile. Internal links from within NYC.gov don’t host this tag.
Although Google’s deal to access Twitter’s data expired a while ago now, let’s remember:
“…information on Twitter that’s publicly available to our crawlers will still be searchable and discoverable on Google.”
This isn’t the first nor will it be the last example of social search, but it’s more important than ever to be aware how omnichannel impacts your field of digital and traditional media.
-Written by Michael Thomson, Media Supervisor, Search
A shot from last night’s all-agency meeting - you could say #TheNewMRY team has grown a little bit over the past few months! (And to that end, we’re hiring!)
Looking to impact your healthcare professional audience more effectively? Or maybe you’re simply trying to get their attention and differentiate yourself from the sea of emails, healthcare apps, detail aids, and other educational materials and tools that already exist. In either case, there are a few basic tenants to follow when it comes to digital marketing to HCPs.
Get To the Point. It’s no secret that HCPs are short on time. Increasing bureaucratic and administrative demands and decreasing reimbursements have reduced the time of a typical office visit with a primary care provider to less than 15 minutes. Physicians are loathe to spend valuable time out of their day having lengthy chats with sales reps and pouring through complicated detail aids and other materials. Many of those carefully crafted lengthy e-newsletters (often times with valuable content) get deleted before they ever get opened. In a time-crunched environment of information overload, it’s best to quickly get to the point. Think of the 2-3 bullet points that you want your customer to remember, and get to those points as quickly as possible.
Keep It Simple. Marketers often times lose sight of the fact that they live and breathe one product or category for months or years, while physicians, especially primary care providers can see dozens of different disease states and prescribe hundreds of different drugs in any given day. I was once in a market research session for a novel Alzheimer’s drug and one of the marketers remarked he was surprised all the participating physicians couldn’t name the 4 major competitor drugs in the Alzheimer’s space and the differences between them. From his perspective, this is something he had learned in week one of his job. But from a physician’s perspective, he or she sees and treats dozens of patients with different ailments, which means they utilize hundreds of drugs, treatments, and tests weekly- so the details of your particular drug may or may not be top of mind. So if you want to reach these docs in a meaningful way that won’t annoy, keep your message simple and focused – it’s the easiest way to cut through the noise.
Don’t Force A Message. There are certain messages that just don’t resonate or that physicians just aren’t buying, regardless of the amazing technology or cool new channel it’s delivered in. For example, if most of your customers perceive your product to be at parity in terms of efficacy, then bombarding them how well your drug works may not make a dent (unless you have some new, compelling data). If it’s a perception, this can sometimes be corrected, but often times, you may be better off reinforcing a completely different aspect of the drug, one that they may be more open to.
Tell Me Something I Don’t Know. It’s really important to monitor message fatigue. Repetition has its value (and it’s important to promote in multiple channels), but after a while, it’s easy to become numb to the same message/data/information. Unless it’s adding real value, and it’s something they haven’t heard before, think twice about bombarding already busy professionals with more materials. The goal is quality and relevance, not quantity.
Using these points as a guidepost will help you deliver on what busy healthcare professionals are really looking for - tools and materials that will help simplify their lives, make learning fun but efficient, and improve the quality of care they can deliver to their patients.
-Written by Himani Kulkarni, MD, Medical Content Director, MRY Health
Happy #EarthDay from #TheNewMRY team! We kicked off the holiday early this year by joining over 4,000 fellow volunteers in cleaning up our city’s open green spaces for New York Cares Day Spring!
Our hearts are with Boston during this difficult time.
Twitter finally launched their standalone music app yesterday morning, dubbed Twitter #music. As you probably heard, the folks at Twitter skipped the early adopter approach and took to Good Morning America for a very mainstream launch of their latest product. The app is now available on your desktop and, perhaps more importantly for the large majority of us that like our music to be as on-the-go as we are, on iOS.
So what does the app actually do? As expected, Twitter #music leans heavily on its recently acquired predecessor, We Are Hunted, to serve as a music discovery service. Twitter #music helps you find new songs and artists via Twitter activity, “detecting and surfacing” both music that’s trending on the social network and music related to the artists that you and your friends already listen to and follow. Twitter collates this activity and aggregates it into a beautiful checkerboard interface, each square containing the album cover, handle, and Twitter profile pic of the corresponding artist. The music is played directly from the app itself via the listener’s iTunes, Spotify, or Rdio account. Subscriptions to Spotify and Rdio are essential to listening to songs in their entirety, reinforcing the app’s focus on music discovery rather than lengthy listening sessions.
The app is centered around four tabs – Popular, which shows you what’s trending on Twitter; Emerging, aimed at helping you find new artists; Suggested, showing music that is targeted according to the artists you follow on Twitter and who those artists follow in return; and #NowPlaying, which displays the music your friends are listing to and engaging with on Twitter. You can also search for specific artists, follow new artists, and tweet songs directly from the app while listening, all of which unsurprisingly fuels Twitter #music itself with more engagements for more accurate collation.
The app itself is slick and easy to use, but the actual functionality beyond music discovery remains to be seen, especially if its aim is to become as heavily used as Pandora, Rdio, and other popular music discovery platforms of the world. For example, there’s currently no way to tag songs for future listening sessions other than aggregating them through your own Twitter handle. You also can’t “follow” an artist on Twitter #music without following the artist on Twitter itself, objecting you to all of their inane tweets rather than just those related to their music. As anyone who follows musicians on Twitter knows, music is only a small percentage of what they are actually tweeting about on a daily basis. And finally, in perhaps our biggest critic of the app in the words of UX Lead Thomas Strickland, “An artist with a presence on iTunes can’t be all that unknown, and this short-changes a number of incredibly talented indie artists slinging songs from SoundCloud and BandCamp.”
So, in conclusion, after day one of Twitter #music, we’re in love with the pure discovery aspect of Twitter #music, but also skeptical of how the limiting the app seems to be, at least as it exists at launch. In this writer’s opinion, it’s got a way to go before it makes me forget my love affair with Spotify and Rdio. However, I have no doubt that, as Twitter #music and its capabilities evolve, I’ll be listening along with everyone else.
-Written by Kate Bryan, Associate Manager, Marketing
Raw. Transparent. Insightful. Just some of the adjectives that come to mind after reading the @kobebryant post-injury rant on his Facebook page last weekend. A must read if you haven’t done so yet, the post offers a rare peak-behind-the-curtain inside the mind of one of the greatest active basketball players to ever play the game on the heels of learning that he suffered a season ending torn Achilles.
Kobe Bryant, nicknamed “Black Mamba,” has transformed his career (and himself) from that of a perceived selfish, childish, entitled player to that of one of the most respected elder statesmen of the game and a pillar for the Lakers organization who now leads by example. In fact, this season - his 18th - was shaping up to be one of his best and arguably his “swan song,” averaging 27.3 points, 5.6 rebounds and 6.0 assists. With five NBA championships, 4th place on the all-time scoring list and a shot to catch MJ in both of those categories, what Bryant was doing at age 34 made this season one of his most impressive, age-defying accomplishments. With just two games to play, the stage was set for Bryant and the Lakers to secure the 8th and final spot in the Western Conference playoffs (as of last night, they officially made the playoffs, as the No. 7 seed no-less).
Then, with less than two-minutes left to play in a game against the Golden State Warriors on Friday night, Kobe’s march to the playoffs came to a painful, grinding hault. Worse yet, the nature of his injury - at this time, at his age - could mark the end of his career.
After a post-game interview with members of the press game where he confirmed his worst fears, Kobe, apparently wrestling with his emotions, took to social media to “Facebook Vent” and bring it to us “Real, No Image.”
In a time where athletes, celebrities, influencers and the everyman take to social media to either prop-up, feed and fuel their image or post comments on subjects outside of their knowledge in a manner that does irrevocable damage to themselves and others, the rant by Kobe Bryant is as good as it gets, and could be the very thing that cements his legend. The post is an emotional journey and a metaphor for Kobe’s self-discovery at his darkest hour as a pro basketball player, and hits on themes of pessimism, questioning, anger, doubt, and reality before finally ending with grit and determination.
While the post speaks to the true nature of “real-time” social media and the psychology of athletes, it also speaks to the nature of humanizing the Kobe Bryant “brand” in a way that creates a powerful narrative that connects to people in a visceral way. And that, at the end of it all, is what Social Media is all about.
-Written by Christian Borges, SVP, Marketing
It’s April 16th, which can only mean one thing – it’s the 4th Annual Foursquare Day! (Four squared = 4^4 = 16. 4/16. Get it?)
In honor of this special occasion for one of our favorite social networks, we’ve gone local and dropped tips at some of our favorite, must-visit spots in the MRY NYC hood. Check out our list of the places where we eat, drink, procrastinate, exercise, get inspired to be remarkable and more below, then go out and check-in like crazy at your favorite locations. You never know where you may find one of those special #4sqDay deals…
2. Fishs Eddy: High-five as many ceramic hands as you can! Our record: 47
3. Uncle Moe’s: They have a salsa bar! Shots, shots, shots, shots, shots!
4. Beecher’s Handmade Cheese: Love free samples? Bring fake moustaches to maximize your curdage.
5. The Protein Bakery: Eat a bunch of protein packed cookies, and then rip a mailbox from the pavement.
6. Tiger Cafe: FYI does not allow real tigers on the premises.
7. Barry’s Bootcamp: The only good excuse for being late to work in the morning.
8. Paper Presentation: Here at MRY, we call it procrasticrafting. Try it today!
9. Taim Truck: Those things on the truck? They look like butts, but they’re not butts. We all thought they were butts.
10. Artichoke: The first step to every perfect nap.
11. Food Depot: Proud sponsor of eating lunch at your desk.
12. American Apparel: Need a costume? They’ve got you covered. Or uncovered…
13. Shake Shack: Do some burpees in line so you can feel less bad ordering the Shack Stack.
-List compiled by the MRY Creative Team
When I went to buy, they were out of my size so I placed an order, paid, and had ALDO deliver my shoes to the store for pick-up. As part of the process, ALDO required my email address and phone number so they could contact me when they arrived.
Sure enough, five days later I received an email that my shoes were ready to be picked up.
Wearing my new shoes a week later, I checked the Weather Channel’s website to find out when New York City was finally going to become hot again. Much to my surprise, I’m being retargeted by ALDO to buy the shoes I just recently bought and am already physically wearing.
Isn’t this an inefficient way to spend ad dollars - why retarget me for what I have already purchased? There is a clear disconnect here between online and offline that hasn’t yet been made.
This isn’t ALDO’s fault. They are likely one of many who’ve been subject to this form of waste when it comes to retargeting. However, ALDO could resolve this.
When I purchased offline, I gave them my email – a vital piece of information that links me to an array of online accounts, profiles and websites. It is this customer relationship management (CRM) data that ALDO could use – in theory – to stop retargeting me once I made that offline purchase.
ALDO would first need my permission to do this (i.e. small print). They could then start to feed the offline data I provided - like my email and purchased SKU - so that it connects and interacts with online retargeting. Simple? Not really, but possible.
How excellent would it be if ALDO retargeted an ad to ask me to review my new shows or share my experience with my connections? How terrible would it be if ALDO reduced the price of the shoes and then served me that ad? Computer, screen, fist, is what springs to mind.
The key point here for me stems from user-scenarios and leaning on User Experience (UX) to establish just how people use a website and purchase a product. Ignoring offline in user-scenarios greatly narrows your online potential.
Connecting and introducing offline scenarios can be difficult, but, as highlighted, when ‘systems’ start talking with ‘other systems’ and you have a connection between both – email, in this case – you can start to really make online and offline happen for you.
Written by Michael Thomson, Media Supervisor, Search
Unless you’ve been living under a rock…err pebble…you’ve probably heard of the epic Kickstarter campaign that raised over $10 million in crowdsourced funds on the promise of an e-paper watch that connects via Bluetooth to iPhone and Android phones. Introducing Pebble.
I stumbled upon this incredible fundraising frenzy—the Kickstarter project hit $1MM in only 28 hours—on April 19th, 2012, about a week after the campaign launched. I opted in for the $115 pre-order of the Jet Black Pebble, which offered the discount of $35 off the full MSRP of $150 and the promise that it would supposedly be shipped several months later.
Eleven months later, as I was packing for SXSW Interactive in early March, my Pebble arrived, just in time for me to geek out in Austin. Now that I’ve had a month under my belt with this new technology, I figured it was time to share my thoughts on what could be a game changer for the appcessory market.
Overall, it’s really concept over form and function for this early entrant into the space. Pebble is certainly a very early stage product, but it is an excellent starting point for what promises to be the next big thing in wireless devices.
Pebble makes it easy to imagine the future of the category and products that more established electronics manufacturers will likely create - color touchscreens, audio in/out for taking calls or voice-activated commands, broader notification capabilities, location-based apps, and tons of other cool features and utilities that take advantage of the magnetometer, accelerometer, and other sensors inside the device.
Surprisingly, the most valuable utility of the Pebble for me is the notification of calls and SMS/texts. I have an iPhone 5 and choose to leave it on vibrate, which I rarely feel and results in about a 5-10% success rate for answering calls. When paired with Pebble, however, I’m at 100%. It provides a powerful vibration on a sensitive part of your wrist and thus creates an immediate and effective alert of inbound calls or messages. Other cool features include the ability to change watchfaces with the click of a button, controlling music, and the fact that it’s water resistant. Even with all that, the Pebble is not the must-have device it was hyped as and will only live up to it’s potential when app developers step in and make some apps that matter.
In summary, I’m a big fan of Pebble and can’t wait to see what the future holds for the category.
Written by Evan Kraut, Executive Director, Brand Development
It’s official – MRY is entering the Google Glass game! Three members of our team – Senior Strategist David Trahan, UX Designer Lana Voynova, and Atlanta’s Lead UX Designer Thomas Strickland – have all been invited by Project Glass to be among the first consumers to get their hands on the coveted headsets. Our overwhelming senses of jealousy aside, we could not be more excited for our Glass Explorers to get their augmented reality on.
We sat down with David, Lana, and Thomas to get their initial thoughts on their Project Glass and their plans for testing out this new technology. First up, their invitation-winning tweets…
David Trahan, Senior Strategist
Lana Voynova, UX Designer
Thomas Strickland, Lead UX Designer, Atlanta
-In more than those 140 characters, describe your real mission statement in using the product
David: My main mission is to more easily capture video of my everyday life. I love home movies, but they aren’t something that I make much because holding my phone camera is annoying. Now I can record things like bike rides, Christmas mornings, and clouds outside my airplane window easily.
Lana: To me, it’s about augmented reality and being able to see the intangible world that surrounds us. Glass is technology that gets out of our way, so that instead of looking down at phones and tablets we are looking ahead. The idea of using it for the invisible human emotional experience was inspired by my graduate thesis, which showed a real lack of understanding for people and treatments of mood disorders and emotional communication. What if we could see the things others feel to be able to engage and react to them properly and quickly? There is data out there on it, but it lives in documents and infographics instead of being seen in reality. I think there is a real need for empathy in design, and using technology that allows you to actually see and understand how someone feels could have great implications in wellness. This can be as big as understanding mood disorders to understanding our users and their wants and needs.
Thomas: When I’m not doing UX work, I run a theatre company in North Atlanta. Since January 2006, we’ve been performing the works of Shakespeare on the lawn of a historic home in Roswell. Most of these plays have been directed by me. Part of my directing process involves using my DSLR to frame scenes. It is too easy to get caught up in the small moving parts of a scene, so I use my camera to step back and capture what our audience will see come opening night. This allows me to have an immediate grasp on stage composition, while also giving me a photographic archive of the work done during a particular rehearsal. The only problem is that the camera can serve as a physical barrier between me and my actors, and try as they might, even the most focused actor cannot help but notice when I take a shot. So perhaps Google Glass will allow me to capture those same views with much less intrusion.
-What’s the first thing you’ll do once you have Glass?
D: I call my Mom almost every day on the way to or home from work. I want to record those daily walks, so that she can see what I see while I talk to her.
L: Learn how it works! I got to play with it at Google’s Creative Sandbox event and it was a great new experience, but the voice commands and head movements were a bit jarring. Then, I would make sure it tracks everything I find useful and review the data later. Once on my face, using it to get around would be great, too, as I tend to get lost a lot.
T: Knowing me, I’ll likely go find a mirror and make some kind of a ridiculous, check-it-out, isn’t-this-cool vlog post and tweet about it. (#humblebrag)
-How do you think Google Glass can be used to make brands remarkable?
D: Because of the hands-free nature of Google Glass, I think brands have an opportunity for content creation that gives their audiences a first-hand experience of the brand and/or the products. The brand itself can use the technology to create better video content through sponsorships, events, and promotions.
L: User testing! How amazing would it be to see our potential clients and users’ interactions with websites, apps and prototypes so that we could learn more about what they are interested in and looking at? On top of that, empathy and user wants and needs are a huge part of design. What could be better than understanding our users and seeing their loves, frustrations, stresses, etc? The implications are endless, especially when it comes to healthcare and wellness. Oh, and maybe I would go skydiving…again!
T: It is another platform, isn’t it? With every year, we step into a future once only imagined. While this might not bring the personally-focused billboards of a Minority Report, I can see surely how location-aware promotions will become somewhat of a norm. The challenge will be finding the happy medium between convenient immediacy and horrible intrusion.
-Will you be a loud and proud “glasshole”, or are you a little nervous about rocking the Cyborg look?
D: I don’t see any reason to have them on all the time. I won’t be wearing them at dinner with my friends or riding the subway. I’m sure I’ll make a good amount of people uncomfortable, but in instances where I’m filming friends and family moments I actually think it will make people more comfortable than if I was holding a phone camera up.
L: I am very picky with having wires behind my ears, so I found them a bit uncomfortable. But seeing how far they came from the original designs (the Sandbox event presented prototypes and explanations of the design journey) is very impressive. It’s clear, though, that the Glass we have today will further evolve.
T: Life is a little too short to worry about being embarrassed, much less to be ashamed of something so future-forward. A few years back, a dear friend of mine was conducting a study in wearable computing, trying to determine what gestures are typical for a user’s given day. I participated by wearing a cap with a downward pointing camera in the brim attached to a tiny netbook in a sling bag. If I can deal with something recording my hands all day, I don’t think Google Glass will be a problem.
Definitely go see Robyn for a delicious coffee treat and a healthy dose of inspiration.
Welcome MRY peeps, its great to have you onboard
Be sure to stop by the new & improved cafe, Robyn's Nest featuring barista, yoga instructor, and overall health & wellness expert extraordinaire, Robyn! My faves: Green Tea Lattè and the Dirty Chai.
Try the sangria. It tastes like a million bucks.
When you visit, try some of our Air Conditioning. It's crisp, refreshing and lovingly maintained by our own Jacqui. You can get it in a to-go bag too. Just ask.
If you're having a Friday Chix Bix, be sure to stop by Robyn's for a squeeze of honey.
Looking for Mr Youth? Don't worry, you're in the right place. We're @MRY now!
Come take a taste on the wild side when you dip your hand into the #helenachewz Mystery Gum vase, now available in Creative!
When visiting, feel free to wave at Dan L through the window, but please, don't tap on the glass.
There's a secret conference room that only reveals itself to those who are pure of heart. Try and find it!
Check us out, yo!
Try the veal piccata!
Stop by and say hello!